This is the Instructor manual for the Instructor led 24-hour Fire Communications National Certification course. This course provides the 9-1-1 Officer with the knowledge and skills to understand the structure and function of the fire service and the role of 9-1-1 during a fire-related call.
Upon completion of this course, the student will be able to achieve the following objectives in accordance with information received during the instructional period:
- Understand the fire service organizational structure
- Understand the basic functions of the fire service
- Demonstrate the ability to properly handle fire-related calls