Instructor led 40-hour 9-1-1 Basic Communications Course. Includes 1 Student Manual and Certificate upon completion. This course provides employees with the basic knowledge, skills, and experience to understand the functional operation of an emergency communications system, and their role and responsibilities within the emergency communications system.
This course meets the following national 9-1-1 standards:
- APCO ANSI National Public Safety 9-1-1 Training Standard
- NENA 56-004 – TTY/TDD Call Handling Standard
- NENA 56-005 - NENA Call Answering Standard
- NFPA 1061